frequently asked questions
What is the price range in your store?
Our regularly priced dresses start at $1,000 and go up to a maximum of $5,000. We also have a rack of $500 sample dresses available year round.
When should I shop for/purchase my dress?
It's never too early to shop and get an idea of what you like! We recommend giving yourself no less than 6-9 months to order a dress. Our designers typically ship in 3-4 months and you'll need to allow time for alterations and bridal photos. If you don't have that long, we can always work with any timeline!
What is your return policy?
All sales are final. Ordered dresses cannot be returned/refunded nor can discounted sample dresses.
Do you have bridesmaid dresses?
We do not! Ruthette's only carries bridal gowns and devotes all of our attention to the bride.
Do I need an appointment?
Short answer: yes! We love to accommodate our brides but if at all possible, please book an appointment before you come to the store!
How many people can I bring with me?
We do not limit how many friends you bring to your bridal appointment. We love having everyone that is important to you! Typically, we can comfortably seat around 5 per party, so keep in mind that more than that may not have a chair.
Do you do alterations in-store?
We do not have a seamstress at our location but we have a short list of highly recommended seamstresses all over the Panhandle to send your dress to.
What is the size range of your dresses?
Our sample gowns range from a bridal size 8-22, so we are typically able to make any size work for any bride and show her what the dress would look like when fitted to her.