frequently asked questions

What is the price range in your store?

Our regularly priced dresses start at $1,000 and go up to a maximum of $4,000. We also have a rack of $500 sample dresses available year round.

When should I shop for/purchase my dress?

It's never too early to shop and get an idea of what you like! We recommend giving yourself no less than 6-9 months to order a dress. Our designers typically ship in 3-4 months and you'll need to allow time for alterations and bridal photos. If you don't have that long, we can always work with any timeline!

What is your return policy?​

All sales are final. Ordered dresses cannot be returned/refunded nor can discounted sample dresses.

Do you have bridesmaid dresses?

We do not! Ruthette's only carries bridal gowns and devotes all of our attention to the bride.

Do I need an appointment?

On weekdays, we are not in the store unless you have an appointment. So, yes! Saturdays are open to walk-ins but if you want a guaranteed fitting room and consultant, you'll need an appointment.

How many people can I bring with me?​

We do not limit how many friends you bring to your bridal appointment. We love having everyone that is important to you! Typically, we can seat around 8 per party, so keep in mind that more than that may not have a chair.

Do you do alterations in-store?​

We do not have a seamstress at our location but we have a short list of highly recommended seamstresses all over the Panhandle to send your dress to.

What is the size range of your dresses?​

Our sample gowns range from a bridal size 10-16, so we are typically able to make any size work for any bride and show her what the dress would look like when fitted to her.